Front Office Specialist

CLEAR SIGHT PARTNERS, LLC•Saint Petersburg, FL

7h•Onsite

About The Position

The Pasadena Eye Center, a Sight360 company, is dedicated to becoming West Central Florida’s leading provider of fully-integrated ophthalmology, medical optometry, and optical retail services. They believe that sight is a priceless gift and are committed to preserving their patients' vision daily. The center boasts highly capable and credentialed multidisciplinary teams across all vision health specialties, including ophthalmology, optometry, and optical retail services, to offer a comprehensive, 360-degree approach to vision care. This ensures a seamless patient experience, supported by a shared medical record for collaborative and coordinated care across all locations and providers. Their operations are guided by a common belief and set of principles focused on patient care.

Requirements

2-3 years of clerical/reception experience in a medical office setting
EMR Experience
Ability to type 40 to 50 WPM
Proficiency with standard office software applications (Outlook, Microsoft Office ®)
Detail oriented
Ability to multi-task and work across the organization
Excellent communication and interpersonal skills
Enjoys interacting with patients, techs, and other healthcare professionals
Enjoys creating a friendly atmosphere
Good at coordinating with others to meet collective goals
Proactive and optimistic

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities.
Coordinate all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization.
Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments.
Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival.
Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.
Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely.
Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information.
Protect patient rights by maintaining confidentiality of personal and financial information.
Maintain operations by following processes, procedures and reporting necessary changes.
Accept deliveries and route them to appropriate departments when required.
Answer incoming calls.
Contribute to team effort by accomplishing related tasks as needed.
Review charts and reach out to providers as needed to verify or validate orders.
Work at multiple facilities within the market as needed.