Front Office Specialist

Pearl Health Clinic•Pocatello, ID

About The Position

Front Office Receptionist – Level 1 employees should work collaboratively with coworkers and assist in ensuring that all patients/clients will receive high-quality and efficient care. This position requires a positive and professional attitude. Employees should have an adaptable and flexible mindset and a willingness to assist others. Working independently and as part of a team is crucial to this role. As is being able to see their part in the bigger picture at Pearl Health Clinic. Seeking out additional opportunities for learning and growth is strongly encouraged. Promotes the values of Pearl Health Clinic within the Clinical Departments and the Community: Service Provide excellent care to the clients/patients Work collaboratively with others Hope View challenges as opportunities for growth Take steps to promote professional development of staff Solutions Solve problems with ambition and pragmatism Work to achieve organizational goals

Requirements

High School diploma or Equivalent
Must be able to pass Enhanced Department of Health and Welfare background check and complete drug screening
1 year minimum experience in an office setting, healthcare setting is preferred
Ability to work independently and as team part of a team
Ability to follow directions
Good time-management skills
Great interpersonal and communication skills
Customer-oriented mindset
Willingness to learn and grow within position
Ability to prioritize and problem solve
Strong phone skills and active listening skills
Ability to adapt/respond effectively to different situations

Responsibilities

Assist clients with check-ins/outs for appointments in the clinic while using the highest level of customer service
Assist in scheduling and setting appointments
Update/gather client information regularly; insurance cards, Address, Phone Number, legal documentation, internal notes, and other information needed to maintain client records.
Collect copays and payments on delinquent accounts
Call and confirm appointments for all new patients
Communicate, problem solve, and work as a team effectively with coworkers and providers
Ensure that workplace is kept in a professional manner
Process internal referrals and external referrals
Assist providers with schedules
Managing incoming faxes, route to appropriate departments and scan documents into client charts
Ensure that all documents processed and communication with clients/non-PHC providers are done in accordance with HIPPA laws, IDAPA regulations and other federal and state regulations
Knowledge and understanding of company policies and procedures