Front Office Specialist
About The Position
Be the Welcoming Face of Exceptional Care At TriHealth, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you. Location: 8020 Liberty Way West Chester Township, OH 45069 Schedule: Full time, day shift Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Job Overview: This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.
Requirements
- High School Diploma or GED Degree (Required)
- 4 - 5 years experience in a related field (Required)
Responsibilities
- Accepts payments and logs appropriately.
- Accurately inputs patient registration information and updates patient insurance and demographic information.
- Answers incoming telephone lines and handles/distributes calls.
- Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
- Demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
- Schedules patient appointments.
Benefits
- competitive shift differentials
- opportunities for professional growth
- comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
