Front Office Specialist - Primary Care @ Kennesaw

Wellstar Health System•Kennesaw, GA

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Core Responsibilities and Essential Functions:

Requirements

Required Minimum Education: High School Diploma or Equivalent
Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting
Required Minimum Skills: Computer skills essential. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Nice To Haves

Previous customer service experience
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
Knowledge of insurance filing and requirements.

Responsibilities

Customer Service:
In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
Communicating quickly and often with patients, if there is a delay or wait for patient care.
Working with both clinical staff and providers in a team approach.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
Operations/Revenue Cycle:
Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
Contacting patients for appointment reminders
Administrative:
Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
Other duties as assigned by management.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.