Front Office Specialist

TriHealth • Miami Township, OH

4d • Onsite

About The Position

At TriHealth, our Front Office Specialists are the first connection patients
make with our care teams — setting the tone for a positive, compassionate, and
seamless experience. When you join TriHealth, you join a system committed to
caring for people: our patients, our community, and you.

This position is responsible for answering, handling and screening incoming
telephone calls; greeting and registering patients, filing and preparing charts.
In addition, this position is responsible for check-out functions, including
review of encounter form data, collection of co-payments, scheduling follow-up
appointments; completing daily bank deposit; day-end reconciliation duties. Some
locations also require this position to complete charge/receipt-entry and
charge-receipt summaries for all office-related services.

Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Responsibilities

• Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments and promptly informs the department of any issues.
• Accurately inputs patient registration information and updates insurance and demographic data.
• Accepts patient payments and records them accurately.
• Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
• Handles patient complaints and refers concerns to the manager as appropriate.

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees