Front Office Specialist

Concentra • Alexandria, VA

411d

About The Position

The Front Office Specialist at Concentra plays a vital role in the patient care team, providing exceptional administrative support to ensure a welcoming and efficient experience for patients. This position involves managing patient registration, scheduling, and communication, while adhering to HIPAA guidelines and maintaining a clean and orderly facility. The specialist is expected to deliver outstanding customer service and assist in various administrative functions to support the center's operations.

Requirements

• High School Diploma or GED
• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred
• Outstanding customer service skills
• Ability to handle sensitive and confidential information in accordance with HIPAA and PHI regulations
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to perform all aspects of front office operations

Nice To Haves

• Knowledge of occupational health practices
• Experience with multi-line phone systems

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED