Front Office Specialist - Primary Care- 2510 Commons Blvd. - Beavercreek - FT

Kettering Health • Dayton, OH

119d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. The Kettering Health Medical Group employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater Dayton and Cincinnati areas. Our patients have access to a multidisciplinary professional team to meet all their healthcare needs. From primary care to brain and spine surgery, we provide an extensive range of specialties and expertise, in over 200 locations and ten counties. Working collaboratively across specialties, we offer patients a team-based model of care in which the patient is the most important member of the healthcare team.

Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments, and the public.
• Ability to follow direction, accept orders, and perform repetitive tasks.
• Computer literate in use of word processing and email.

Nice To Haves

• 1-year experience in a medical/physician office setting preferred.
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Provides administrative support throughout the practice under the supervision of the provider and/or practice leader.
• Acts as the first point of contact (phone and in-person) for the office.
• Responsible for answering, handling, and screening incoming telephone calls.
• Greets and registers patients, files and prepares charts.
• Handles check-out functions, including review of encounter form data and collection of co-payments.
• Schedules follow-up appointments and performs day-end reconciliation duties.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED