Front Office Representative - PRN

IMS Care Center • Avondale, AZ

6d

About The Position

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Avondale Gastro Lab . The Front Office Representative is responsible for providing support by assisting patients and their family members before, during and after their visit. This is a PRN position

Requirements

• At least 1 year of customer service skills and experience
• Bilingual Spanish/English Required
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team

Nice To Haves

• Previous experience with Athena system a plus

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions.
• Verifies demographics of new patients and scanning insurance cards for the medical file.
• Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date.
• Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules for appointments/tests/procedures.
• Directs walk-in patients and emergencies as per established policies and procedures
• Receive direct and relay telephone messages
• Collects co-pays.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures.
• Reviews account for balances due.
• Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Ability to multi-task and execute delegated duties
• Perform other duties as assigned

Benefits

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED