Front Office Representative - Legacy Orthopedics

ORTHOLONESTAR • Allen, TX

1d • Onsite

About The Position

We aren't looking to just fill a position....we are looking to strengthen our team as we aim to set the standard for orthopedic excellence in our community! Our patient representatives provide a high level of customer service while performing tasks related to front office operations in a busy orthopedic practice. Everyday duties include: Being an advocate for the patient in complex healthcare setting Benefits verification using multiple insurance platforms Manage incoming calls and messaging Helping facilitate referrals by coordinating authorizations Checking In/Out patients (we have an automated intake form system, yay!) Collecting copayments, patient responsibility, or surgery deposits Working collaboratively with a strong team

Requirements

• Good time management
• Able to communicate clearly over the phone and in person
• Must possess empathy and understanding of patient needs
• Able to function in team environment
• People oriented and professional demeanor - You are the first and last interaction to every clinic visit

Nice To Haves

• Basic understanding of healthcare billing terms and revenue cycle process
• Knowledge of electronic medical record systems, specifically Athena
• Ability to adapt and change based on the needs of the clinic
• Bilingual in Spanish

Responsibilities

• Being an advocate for the patient in complex healthcare setting
• Benefits verification using multiple insurance platforms
• Manage incoming calls and messaging
• Helping facilitate referrals by coordinating authorizations
• Checking In/Out patients (we have an automated intake form system, yay!)
• Collecting copayments, patient responsibility, or surgery deposits
• Working collaboratively with a strong team

Benefits

• 401(k)
• 401(k) employer contribution
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees