Front Office Representative

Squirrel Hill Health Center•Squirrel Hill, PA

12d

About The Position

Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Front Office Representative to float between our Squirrel Hill and Brentwood offices. The Front Office Representative is an integral part of the team that provides outstanding patient support services, including greeting patients, answering the telephone, scheduling appointments with providers, documenting information in the electronic health record system, and performing related general office duties. The Front Office Representative plays a critical role in verifying and updating accounts with new insurance information and ensuring all claims have the appropriate documentation before being coded and submitted. The Front Office Representative exhibits accuracy and attention to detail in processing insurance information. The Front Office Representative also channels communications among patients, nurses, clinicians, and other staff members.

Requirements

All CDC recommended vaccines
High School diploma or equivalent
Knowledge of and experience in medical insurance
Excellent communication, computer, and organizational skills
Proven ability to multi-task
Collaborative team player
Available to work in other office locations as needed (Squirrel Hill and Brentwood)
Available to work a rotating shift including evenings (Tuesday and Thursday)

Nice To Haves

Minimum of 3 years in an outpatient medical setting preferred
Ability to speak Spanish or Nepali strongly preferred

Responsibilities

greeting patients
answering the telephone
scheduling appointments with providers
documenting information in the electronic health record system
performing related general office duties
verifying and updating accounts with new insurance information
ensuring all claims have the appropriate documentation before being coded and submitted
channels communications among patients, nurses, clinicians, and other staff members