Front Office Representative
About The Position
Choice Hotels International, Inc (NYSE:â¯CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitâ¯www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you! SHIFT: Full-Time | 30-40 Hours per Week | Days & Hours Varies
Requirements
- Must be comfortable multitasking phone, computer and guest inquiries
- Must hold valid drivers license and pass a MVR background check and drug screen
- Ability to provide exceptional customer service and a Yes I Can! attitude
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
- Ability to stand for extended periods of time, constantly
- Ability to stand for extended periods of time
Nice To Haves
- Opera experience preferred
Responsibilities
- Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel
- Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces
- Presenting a positive attitude and polished appearance to guest and team members
- Communicating effectively with all guests, staff and vendors
- Driving 10 person passenger shuttle to/from airport
Benefits
- Employee Hotel Discount Rate
- Friends and Family Hotel Discount Rate
- Free Daily Meal
- Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
- Employer paid Accident insurance and HSA contribution
- 401(k) Retirement Plan
- Paid Vacation and Sick Time
- 8 Paid Holidays
- Paid Bereavement
- Paid Floating Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
