Front Office Representative
About The Position
Since 1974, Associated Retina Consultants has an experienced team of Arizona eye specialists to diagnose and treat your vision problem. Our focus is on the retina, macula, and the vitreous humor in the eye. We work hard every day to protect and save our patients vision, helping them lead better quality lives. We are seeking an experienced Front Office Representative to perform multiple clerical support functions with high volume public contact. The successful candidate will have excellent customer service skills, a high level of accuracy and attention to detail, and be proficient in computer skills. The candidate must be able to work in a fast-paced, highly stressful environment with challenging encounters. Full-time position, year-round.
Requirements
- High school diploma or GED.
- Minimum of three years of work experience, preferably in a medical office setting.
- Strong alphabetization and spelling skills.
- Ability to multi-task and remain flexible in a fast-paced environment.
- Excellent telephone skills and customer service abilities.
- Strong time management and organizational skills with attention to detail.
- Experience with scheduling and knowledge of insurance, copy, and referral procedures.
- Professionalism with a quality-focused mindset.
- Proficient in operating computer, word processing software, fax machines, and copier machines.
Responsibilities
- Register patients by collecting and verifying demographic and insurance information
- Obtain signed registration sheets, permissions, releases, etc.
- Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction
- Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
- Handle no-show appointments according to established process
- Respond to routine requests for information and maintain patient confidentiality
- Distribute medical record releases and photocopies and log records as appropriate
- Cooperate and communicate with all staff members and physicians about patient matters
- Maintain regular attendance and punctuality
- Perform other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Paid Holidays
- Vacation and Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
