Front Office Representative

The Core Institute • Saint Johns, FL

71d

About The Position

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region's trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. Southeast Orthopedic Specialists is hiring a Front Office Representative for our Location. If you're organized, personable, and passionate about delivering exceptional patient experiences, we want you on our team!

Requirements

• High school diploma/GED required; additional healthcare/administrative training preferred.
• Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Welcome and check in patients, notify providers of arrivals.
• Collect accurate demographics, insurance, and required authorizations/referrals.
• Handle patient payments, co-pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits, escalating complex cases as needed.
• Schedule and update patient appointments, follow-ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Provide clear communication to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front office environment.

Benefits

• Competitive health & welfare benefits+ HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, AND appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED