Front Office Representative - Surgical Group (Days)

Tanner Health System • Carrollton, GA

90d

About The Position

The Front Office Representative serves as the patients' first and last point of contact in the office. This role is responsible for check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments, and scheduling follow-up appointments. The representative assists with answering telephone calls, registering new patients, and making appointments. The position requires the ability to multi-task while maintaining a high level of customer service and accuracy. Effective communication is essential, as the representative assists patients with questions and requests as necessary.

Requirements

• High School Diploma or GED.
• No prior work experience required.

Nice To Haves

• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills.
• Ability to communicate effectively and maintain good relations with coworkers and patients.
• Ability to make independent decisions and display emotional maturity.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to work effectively in high-stress situations.
• Ability to interact and work well in a team-oriented environment.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Detail-oriented and able to switch-task.
• Must possess initiative and drive to complete projects successfully.

Responsibilities

• Check-in and check-out duties including entering charges and collecting payments.
• Post payments and schedule follow-up appointments.
• Answer telephone calls and register new patients.
• Make appointments for patients.
• Maintain a high level of customer service and accuracy.
• Communicate proactively with patients regarding their questions and requests.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED