Front Office Representative- Medical

Suncoast Community Health Center • Brandon, FL

360d

About The Position

The Front Office Representative in a medical setting is responsible for welcoming and registering patients in a courteous, professional, and efficient manner. This role involves scheduling, confirming, and managing appointments for providers, including handling cancellations and reschedules. The representative will verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations, as well as collect co-pays and payments, ensuring accurate application to patient accounts. Maintaining patient records in compliance with HIPAA regulations is crucial, along with answering phone calls, scheduling appointments, and directing inquiries to the appropriate team members. In addition to these responsibilities, the Front Office Representative will address patient concerns, complaints, and inquiries with professionalism and efficiency. They will provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options. The role also includes scanning, organizing, and labeling documents, ensuring compliance with SCHC money handling policies, and managing the scheduling for all patients and walk-ins. Keeping patients and visitors informed of wait times and following up on missed appointments are also key tasks. The representative will assist with administrative tasks, coordinate with the office team to ensure smooth patient flow, and participate in team meetings and training sessions to enhance skills and performance.

Requirements

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to perform precise manipulations through the regular use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, software, EMR or related software.

Responsibilities

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees