Evenings and Weekends Part Time- Front Office Representative I

Catalyst Physician Group•Arlington, TX

About The Position

We are pleased to offer After Hours Care for our patients as an extension of their primary care coverage and we believe this is an important contributing role. The Front Office Representative I role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an entry level role designed for individuals beginning their career in healthcare administration. This role is responsible for greeting patients, managing check ins and check outs, answering phones and providing excellent customer service. Join us and be part of a rapidly growing team that's truly making a difference! After Hours Clinic and Expected Part Time Hours are as listed: Monday-Friday - 5:00 pm - 8:00 pm Saturday - 9:00 am - 1:00 pm Sunday - 9:00 am - 12:00 pm

Requirements

Excellent communication and organizational skills
Basic computer proficiency

Nice To Haves

1+ years of related experience in a customer-facing or administrative role
Athena EMR experience

Responsibilities

Greet patients warmly and professionally and and consistently create a positive patient experience
Phreesia registration
Accurately check patients in and out using the electronic health record (EHR) system
Collect and verify insurance information and patient demographics
Collect co-pays and balances at the time of service
Answer incoming calls and direct messages appropriately
Schedule appointments and follow-up visits according to protocol
Coordinate rescheduling, cancellations, and no show follow-ups
Verify insurance eligibility and benefits in advance
Maintain cleanliness and organization of the front office
Provide general administrative support to the office team
Adhere to patient privacy and HIPAA regulations