Front Office Registrar- Bilingual Spanish or Haitian Creole

Optimus Health Care, Inc.•Bridgeport, CT

5d•Onsite

About The Position

Optimus Healthcare is looking for a full-time, bilingual either Spanish/English or Haitian Creole/English Front Office Registrar with great customer service skills to join our primary care clinic in Bridgeport, CT. This role will participate in late evening and Saturday rotations. The Front Office Registrar is a member of a health care team responsible for collaborating with Providers, Nurses, and Clinical Support staff, to ensure a complete and timely patient flow process. Assure that pre-work is performed before the patient arrives by verifying demographic and insurance information to ensure prompt payment of services to Optimus. Monitor provider schedules to ensure Optimus’ established productivity levels and timely scheduling of patient visits.

Requirements

High School diploma / associate’s degree preferred.
At least two years’ experience preferred and with a preference within a health care setting. Proficiency with electronic medical records.
Bi-lingual English / Spanish or Bilingual Haitian Creole is required.
Critical thinking, analytical and problem-solving skills

Responsibilities

Responsible for greeting all customers entering Optimus Health Care in a courteous professional and respectful manner at all times.
Ensure customer retention by providing excellent customer service.
Create a comfortable atmosphere for our customers by addressing all questions and concerns.
Create a welcome package for new patients, informing them of all available services at OHC and referring to same day service, as necessary.
Responsible for completing patient demographic, insurance financial information and ensure that patients are processed in a timely, accurate and complete manner.
Review and update the patient information such as address, telephone number, social security, employer status, income, family size, insurance, emergency contact and other status and extended information.
Ensure that patients are scheduled with PCP and follow the PCMH methodology. Update the computer system with all necessary changes in an accurate manner.
Print long and/or short registration forms and review with patience to ensure that the information is accurate and consent to treat has been signed and dated at the time of service.
Provide patients with information on Advanced Directives.
Scan all documents into the computer system in a timely manner, not to exceed 24 hours.
Require all patients to complete and sign HIPAA information.
Assist patient with sliding scale application, if necessary, and obtain all verification documents.
Document all necessary information on the Intergy system in an accurate and timely manner.
Responsible for collecting co-payments or self-payments at time of service.
Collect payments for the day of service, balance, and close journals at the end of the day.
Responsible for giving cash and a journal to the Practice Manager for review and deposit.
Review the Check Out window at the end of the day to ensure that patients are checked in and out of the schedule.
Refer patients with outstanding balances, minimum $200.00 to the Billing Department.
Ensure that no-show patients are processed in the system accordingly, for follow-up.
Maintain the provider schedule to ensure patient visits (Minimum of 18 to 20 per day).
Work with the Practice Manager in re-scheduling patients when PCP is not available and accommodating patients, when necessary.
Responsible for reminding patients of their appointments, during the time of pre-work.
Responsible for follow-up on recall on a daily basis to increase productivity and patient care.
Work with the Practice Managers on various processes that pertain to patient flow and process improvement.
Responsible and accountable for verification of insurance to ensure the billing of services.
Review appointment schedules to identify insurance for verification, with particular insurance plans.
Verify insurance coverage, copays and deductibles through employer, insurance carrier, and/or online verification including the amounts “met to date” and any pre-authorization requirements.
Verify coordinate of benefits in using the “birthday rule,” if patient is a minor.
Responsible to communicate with patient on insurance coverage concerns and any additional information required by carrier to process payment.
Assist Insurance Verification Specialist in verifying insurance when necessary; prepare all documents at the end of the day for the following working day. All documents must be scanned in the Intergy system. Responsible for the verification of add-on patients on a daily basis.
Print appointment schedules to prepare for prework.
Prepare long or short registration forms and update the system, as necessary.
Verify Insurances on the appointment schedule and update the system.
Remind patients of appointments, copays and fees owed at time of service.
Review schedule for new patients to ensure that they receive a welcome package.
Update system with proper information, such as: Identification picture ID Insurance Information (copy of card, make copy of front and back) Social Security card Proof of Income Immunization record provided by patient