Front Office Registrar

Optimus Health Care, Inc.•Bridgeport, CT

2h•Onsite

About The Position

At Optimus Health Care, the largest provider of primary care services in Fairfield County, we’re looking for a dedicated and customer-focused Front Office Registrar to join our team in Bridgeport, CT. With locations across Bridgeport, Stratford, and Stamford, our mission is simple: to be a lifelong healthcare partner committed to improving the wellness of our communities—and it starts with people like you. As a Front Office Registrar, you’ll play a key role in creating a positive patient experience and ensuring smooth clinic operations. You’ll work closely with providers, nurses, and clinical staff to support efficient patient flow and accurate registration.

Requirements

High School Diploma required
Minimum 2 years of experience
Experience with electronic medical records (EMR) systems
Strong customer service and communication skills
Excellent attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Bilingual required: English/Spanish OR English/Haitian Creole

Nice To Haves

associate’s degree preferred
healthcare setting strongly preferred

Responsibilities

Welcome and assist patients with professionalism, warmth, and respect
Create a positive and comfortable experience for all patients
Answer questions and guide patients to appropriate services
Prepare welcome materials for new patients
Collect and update patient demographic and insurance information
Ensure accurate and timely patient check-in/check-out
Schedule appointments and maintain provider schedules (18–20 patients/day target)
Obtain required documentation (HIPAA, consent forms, etc.)
Assist with sliding scale applications and required documentation
Verify insurance coverage, copays, deductibles, and authorizations
Review schedules in advance to ensure readiness for upcoming visits
Contact patients with appointment reminders and payment expectations
Prepare and scan all required documents within 24 hours
Collect copays and outstanding balances
Balance and close daily payment journals
Coordinate with billing for accounts with outstanding balances
Support workflow improvements and patient flow initiatives