Front Office Receptionist - Blaine MN

QualDerm Partners•Blaine, MN

9d•$19 - $25

About The Position

The Front Office Receptionist in Blaine, MN, will manage patient registration and ensure a smooth front office operation. This position involves using medical systems to verify patient insurance coverage and deliver exceptional customer service to physicians, patients, family members, and other healthcare professionals.

Requirements

High School Diploma required
1 year of customer service experience in a healthcare office preferred.

Nice To Haves

Associate's Degree preferred.

Responsibilities

Welcome patients and visitors by greeting them in person or on the telephone, addressing inquiries, or directing them appropriately.
Document patient arrivals in the Practice Management System (EMR).
Confirm patient identities by date of birth and name, creating new accounts as necessary.
Prepare required patient paperwork ahead of appointments.
Contact patients with “No Show” appointments to reschedule them and make notes in the Practice Management System.
Schedule appointments to maximize patient satisfaction, provider time, and treatment room efficiency.
Provide support during emergencies by promptly responding to patients in distress.
Review and update patient information in the Practice Management System (EMR).
Verify insurance eligibility, financial status, and ensure the correct payer type is assigned. Notify the Billing Department if prior authorization is needed.
Keep the reception area clean and organized.
Record and collect patient copays and balances during check-in/out while safeguarding confidentiality.
Adhere to operational policies and procedures, reporting changes when necessary.
Work collaboratively with the team to fulfill related goals.
Demonstrate exceptional customer service skills at all times.
Answer the telephone promptly and politely.
Communicate professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.
May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team