Front Office Professional
About The Position
Join Our Team as a Front Office Professional at North Valley ENT! Who We Are: At North Valley ENT, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care. As a Front Office Professional, you will serve as the first point of contact for patients and plays a critical role in ensuring smooth clinic operations. This position requires strong customer service skills, attention to detail, and experience working in a medical office setting.
Requirements
- Education: high school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong customer service and interpersonal abilities
- Knowledge of medical terminology, insurance verification, and appointment scheduling
- Proficient in EHR systems
- Ability to multitasks and stay organized in a fast-paced environment
- Prolonged periods of sitting and computer use
- Frequent interaction with patients, staff and external contacts
- Occasional lifting of office supplies up to 20 pounds
Responsibilities
- Greet patients and visitors promptly and courteously
- Answer incoming calls and route them to the appropriate staff or department
- Provide accurate information about clinic services, appointment availability, and provider schedules.
- Schedule, reschedule and confirm patient appointments in the electronic health record (EHR).
- Verify and update patient demographics and insurance information each visit
- Collect and enter referrals and authorizations information as needed
- Ensure proper scheduling of ENT visits, audiology appointments and allergy testing
- Prepare daily schedules and review patient charts prior to visits
- Check patients in and out efficiently, ensuring all required forms are completed and signed
- Collect co-pays, outstanding balances, and provide receipts
- Schedule follow-up appointments
- Prepare daily schedules and review patient charts prior to visits
- Verify insurance eligibility and benefits prior to appointments
- Obtain authorizations and referrals when required
- Maintain cleanliness and organization of the reception and waiting areas
- Assist with scanning and filing documents in the HER
- Support other team members as needed to maintain efficient clinic operations
- responds promptly and courteously to patient needs
- maintains a positive, respectful attitude and appearance
- arrives on time and follows through on responsibilities. Reliable transportation
- cooperates and communicates effectively with coworkers and providers
- handles changes, interruptions, and high patient volume with compoure
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
