Full Time Front Office Patient Account Representative
About The Position
ACRM is searching for a Permanent, Full-Time Front Office Account Representative to assist our patients in our Perimeter office. There is also the opportunity to float to other locations/positions during normal business hours for coverage purposes. This position's schedule is 6:15am to 3:30pm Monday through Friday. The Front Office Account Representative is often times the first person that patients will see and is responsible for creating a positive experience that makes all patients feel welcome. The Front Office Account Representative is also responsible for reading and understanding insurance verifications, collecting payment for services rendered, explaining payment responsibility to patient and ensuring insurance company and patient are billed correctly.
Requirements
- High School Diploma/Associates Degree required
- Minimum 1-2 years of customer service experience - Medical office experience preferred
- Must be able to communicate clearly and effectively
- Excellent attendance and punctuality commitment
- Excellent customer service skills required
- Proficient in Microsoft Office
- Must be detailed oriented with ability to multi-task and work independently
- Ability to sit for prolonged periods of time
- Manual dexterity to operate a computer and other office equipment
- Ability to lift up to 25 pounds without assistance
- Ability to push, bend, pull and twist
Responsibilities
- Greets and receives visitors in a warm and professional manner
- Answers phones and provides answers to calls or refers them to the appropriate staff
- Checks patients into practice and maintains office flow
- Maintains cleanliness and order of lobby items
- Reviews all paperwork for completion, consents and accuracy
- Balances credit card machine
- Maintains 6-day report, charge audit report, Finance report, patient image report, and refund report on a daily and weekly basis.
- Maintains additional reports as needed.
- Identifies and explains patient balance to patients
- Analyzes chart to take any adjustments or insurance discounts
- Collects payments, reads and understands alerts in the system and insurance verification
- Notifies finance team of any changes in insurance
- Scans paperwork into the system
- Collects payments, reads and understands alerts in the system and insurance verification
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
