Front Office Overnight Manager

AccorHotel • San Francisco, CA

69d • $85,000 - $101,000

About The Position

Reporting to the Director of Rooms Operations, your responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service. Provide leadership while fostering a compassionate, collaborative work environment. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests. Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices. Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security. Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines. Part-time role includes Two (2) Overnight shifts per week, with flexibility to support up to three (3) overnights per month as needed for coverage.

Requirements

• Service focused personality is essential.
• Previous leadership experience required.
• Prior experience working with Opera or a related system.
• Detail oriented, strong business acumen, highly organized.
• Proven ability to build and maintain good relationships with all stakeholders.
• Strong networking skills.
• Ability to lead by example and set the scene for high performance.
• Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions.

Responsibilities

• Lead and manage all aspects of the Rooms departments.
• Ensure all service standards are followed with professional, friendly and engaging service.
• Provide leadership while fostering a compassionate, collaborative work environment.
• Handle guest concerns and react quickly, tracking and notifying proper areas.
• Maximize rooms revenue through upsells, loyalty enrollments, and supporting Revenue Management strategies.
• Responsible for all hotel operations during overnight shift hours.
• Focus on front office operations, night audit and hotel safety/security.
• Ensure timely, accurate and complete reporting of daily operational packets.
• Assist the Front Office Manager in all aspects of the department.
• Lead the department in the absence of the Front Office Manager.
• Ensure seamless operation of the hotel as the Manager on Duty.
• Provide managerial support for Reception, Royal Service, and Guest Services.
• Ensure proper staffing and scheduling of all Front Office colleagues.
• Communicate through pre-shift logs, emails and departmental meetings.
• Train supervisors and fulfill training role in the absence of the trainer.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.

Benefits

• Salary Range: $85,000 to $101,000 USD gross per annual.
• Commitment to Diversity & Inclusion.

What This Job Offers

• Job Type: Part-time