Front Office - Operations Associate I

Bioivt•Berkeley, CA

About The Position

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science. SUMMARY The Operations Associate I will play a crucial role in supporting the donor center team by managing orders from initiation to completion. Key responsibilities include scheduling courier shipments, triaging orders, coordinating donor schedules, completing documentation packages, and preparing products for shipment. This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.

Requirements

High School Diploma or equivalent, required.
Proficiency in a variety of computer software programs including MS Office
Ability to work in a team laboratory environment with knowledge or familiarity with scientific terminology.
Ability to communicate clearly with colleagues, management, and suppliers.
Ability to work under pressure.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Follow Standard Operating Procedures (SOP), IRB Protocols, and regulatory requirements.
Complete all process and procedure training as required.
Create a welcoming environment for donors to increase donor retention and participate in donor recruitment, as needed.
Consent donors and perform pre-donation donor screening qualification processes according to SOPs, as needed.
Schedule donors according to collection requirements and site availability.
Maintain confidentiality with respect to personnel, donors, and site records utilized during all duties.
Review donor record files for accuracy and completeness and ensure documentation is performed according to SOPs.
Demonstrates decision making skills and works independently to solve issues.
Provide email notifications to all customers receiving shipments.
Coordinate courier pickup times and oversee communication of shipment notifications to customers.
Communicate order issues to internal customer service teams.
Monitor supply levels and enter purchase and receipt requests, as necessary.
Continually improve communication between different areas to reduce errors and increase efficiency.

Benefits

We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance.
We also provide a generous retirement plan with a company match.
Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within.
Enjoy company-sponsored events for the entire team!

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