Front Office Night Manager
About The Position
If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top-notch training and benefits. We have open opportunities to provide you with an amazing future as a part of our team. We believe in people first culture in which your leadership skills in communication, team building and implementing high service standards, drive strong owner and guest satisfaction with their vacation experience. What will I be doing? The Front Office Manager is responsible for driving company success through performing the following tasks to the highest standards: Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Ensure all guests/owners are being treated in an efficient and courteous manner Responsible for assisting with training and direct new department employees Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied Work in conjunction with accounting to maintain and minimize levels of account receivables Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations Ensure the timely completion of performance appraisals Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
Requirements
- 1-5 years of related experience
- 1+ years management or supervisory experience
- Front Office operations experience in hospitality environment.
- Prior cash handling and computer experience required.
- Ability to lead each field of the department independently.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Responsibilities
- Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Ensure all guests/owners are being treated in an efficient and courteous manner
- Responsible for assisting with training and direct new department employees
- Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
- Work in conjunction with accounting to maintain and minimize levels of account receivables
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
- Ensure the timely completion of performance appraisals
- Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
- Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
