Front Office Night Auditor

Warwick Hotel • San Francisco, CA

1d • Onsite

About The Position

As a Part-Time Night Auditor , you will be a key member of the Front Office team responsible for overnight front desk operations , financial reconciliation , and delivering excellent guest service during overnight hours. You’ll serve as a primary contact for guests arriving or departing late and help ensure the hotel’s nightly accounts are accurately balanced.

Requirements

• Previous customer service experience, preferably in hospitality or front desk operations.
• Strong communication, multitasking, and problem-solving skills.
• Basic computer proficiency and comfort learning hotel property management systems.
• High school diploma or equivalent (preferred).
• Professional demeanor and a guest-focused attitude, especially overnight.
• Ability to remain alert and handle multiple priorities during quiet and busy periods.

Nice To Haves

• Experience using Opera PMS (Opera Property Management System) or similar hotel software (preferred but not required).
• Night audit and cash handling experience.
• Ability to work independently during overnight hours.

Responsibilities

• Perform nightly financial audit and reconciliation of daily transactions across hotel departments (rooms, food & beverage, incidentals).
• Run the night audit process in the property management system (PMS), ensuring accuracy and readiness for the next business day.
• Balance cash drawer, verify credit transactions, prepare revenue and occupancy reports.
• Greet and assist guests during overnight shift with check-ins, check-outs, and reservation adjustments.
• Answer phones, respond to guest inquiries, and resolve guest requests or issues with professionalism and hospitality.
• Input reservations and guest information accurately into the PMS.
• Maintain user knowledge of available rooms, rates, promotions, and local amenity information to assist guests.
• Communicate relevant information from previous shifts and assist other departments as needed.
• Uphold hotel safety, security, and confidentiality standards throughout the shift.

Benefits

• Hands-on experience in hospitality and revenue operations at a historic Union Square hotel.
• Exposure to core front desk and night audit processes — great for advancing in hotel operations or revenue management.
• Part-time schedule that suits students or hospitality professionals seeking flexible hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED