Front Office Night Auditor (3 Nights per Week)

Chetola Resort • Blowing Rock, NC

50d

About The Position

Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day’s financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment.

Requirements

• Previous experience in hospitality, customer service, or night audit strongly preferred
• Previous experience using Property Management Systems (e.g. Maestro, Opera, etc.)
• Comfortable working overnight shifts, weekends, and holidays
• Proficiency with computers and ability to learn property management systems
• Strong communication and basic math/accounting skills
• Ability to stand for long periods and lift up to 25 lbs occasionally

Responsibilities

• Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner
• Serve as the primary contact for guest needs during overnight hours
• Respond to emergency situations and coordinate with relevant departments as needed
• Provide resort information and recommendations to enhance the guest experience
• Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios
• Prepare daily summary reports for management and accounting
• Post charges and payments to guest accounts
• Balance and reconcile front desk cash drawer and credit card transactions
• Monitor room availability and manage overnight reservations or walk-ins
• Maintain a clean, secure, and welcoming front desk and lobby area
• Conduct nightly property walks and ensure security measures are in place
• Follow all company procedures and maintain accurate records of overnight incidents or issues

Benefits

• Competitive hourly wage with a consistent overnight schedule (Thursday–Saturday)
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees