Front Office Night Auditor

The Front Office Night Auditor performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Front Office Night Auditor also keeps records of room assignments and other registration information in a computer database. When guests check out, the Front Office Night Auditor prepares and explains the charges, as well as processes payments. He/She represents the establishment, and attitude and behavior greatly influence the public's impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Front Office Night Auditor must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them. When necessary, the Associate will deliver basic necessities (i.e., toiletries) to guests if no other staff member is available. The Front Office Night Auditor is responsible for performing most major managerial decisions. (With proper authorization.) Depending on the property, additional supervisory responsibilities may include: Front Office Operations, Information and Services; basic bookkeeping; Advance Reservation Agent; cashier; and telephone multiline operation.