Front Office - Night Auditor

Loews • Saint Louis, MO

308d

About The Position

Live! by Loews - St. Louis is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar. The Night Auditor position, which can be part-time or full-time, performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. This position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Requirements

• General knowledge of hotel departments.
• Excellent communication skills - oral and written.
• Excellent guest service skills.
• Knowledge of computer programs utilized in property management.
• Able to work a flexible schedule, including weekends and holidays.
• Must be able to stand for an eight-hour shift.

Responsibilities

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtain necessary credit and payment information from guests.
• Provide check cashing and foreign currency conversion for hotel guests.
• Coordinate with other hotel departments to satisfy guest requests.
• Provide detailed information about hotel facilities and operating hours.
• Adhere completely to all Loews Hotels Star Service Standards.
• Sell rooms in accordance with Front Desk sales strategies.
• Receive and transmit guest messages.
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies.
• Distribute and coordinate completion of SQS survey cards during guest check-out.
• Read Group Profiles and Banquet Event information on a daily basis.
• Maintain the cleanliness and excellent condition of equipment and work area.
• Maintain proper stock of all supplies in Front Office.
• Execute emergency procedures in accordance with hotel standards.
• Notify appropriate individuals and departments of any problems or unusual matters of significance.
• Attend all appropriate hotel meetings and training sessions.
• Be polite, friendly, and helpful to guests, employees, and management.
• Promote and apply teamwork skills at all times.
• Comply with all hotel standards, policies, and rules.
• Comply with safety regulations and procedures.
• Remain current on hotel information and changes.

Benefits

• Paid parental leave.
• 401K matching.
• Travel benefits.
• Opportunities for ongoing learning and development.

What This Job Offers

• Industry: Accommodation