Front Office Mngr Foot&Ankle

Raleigh General Hospital • Beckley, WV

285d

About The Position

The Clinic Navigator, under direction of Market Director of Physician Clinics, and supervising Physician is responsible for maintaining the surgical procedure schedule of their supervising Physician. This role combines detail-oriented surgery scheduling with exceptional patient service. This role will support our patients through the entire surgical scheduling process from verification of insurance authorization, and patient outreach, education and continuance of post-surgical care. The goal of the Clinic Navigator is to ensure a seamless and comforting experience for patients.

Requirements

• High school education required.
• Experience with surgical scheduling required.
• Significant working knowledge of computers, telephones, copy and fax machines.
• Athena and Meditech experience preferred or another form of Electronic Medical Records.
• Must adhere to policies, procedures and regulations as outlined in the clinic Policy and Procedure Manual.
• Must possess a high degree of accuracy for the performance of job-related tasks and functions.
• Healthcare background including medical terminology, experience with coding, insurance billing and retrievals, and general knowledge of the operation and administration of a medical clinic is required.
• Previous medical office management experience preferred (3-5 years).

Responsibilities

• Responsible for following the directive of providers for coordination of surgical procedures as well as vital testing.
• Coordinates patient, surgeon, and surgical inpatient and outpatient schedules.
• Contacts insurance carriers to verify benefits, requests and secures necessary authorizations.
• Arranges Peer to Peer Physician Meetings when necessary due to procedural insurance denial.
• Establishes relationships with and serves as a point of contact for patients.
• Provides clear concise and relevant information to patients throughout the surgical scheduling process including ensuring appropriate postoperative care is scheduled and communicated to the patient.
• Documents all communication with providers and patients ensuring an accurate account of patients care.
• Arranges patient's procedures and treatments including, advanced imaging, injections / procedures, physical & occupational therapy orders, history & physicals, and medical devices.
• Educates patients and answers questions regarding imaging, procedures, and surgeries. Informs patient of surgical and financial preoperative requirements.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with standards contained in the Vision, Mission, and Values of the organization.
• Maintains the Surgeons Schedule to ensure the utmost efficiency.
• Functions as the Surgeons most entrusted team member to ensure the surgeon's surgical schedule is filled as efficiently as possible and to ensure the highest quality of care and compassion are provided to patients throughout the surgical experience of the patient.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Educational assistance and tuition assistance for qualified applicants
• Professional development opportunities and CE assistance
• And much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED