Front Office Medical Receptionist

Ob/Gyn Specialists • Walnut Creek, CA

407d • $43,680 - $49,920

About The Position

The Front Desk Receptionist/Phone Operator at OB-GYN Specialists, Inc. serves as the first point of contact for patients and visitors, playing a vital role in ensuring a positive experience through excellent customer service and efficient management of administrative tasks. This position involves handling phone calls, scheduling appointments, and maintaining patient records in a busy OB-GYN practice.

Requirements

• High school diploma or equivalent; additional education or certification in office administration or related field is a plus.
• Previous experience in a medical office or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using office equipment and computer systems, including EMR software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly, patient, and compassionate attitude.

Responsibilities

• Greet patients and visitors with a warm and welcoming demeanor.
• Manage a high volume of inbound and outbound calls, directing them to the appropriate provider or staff member.
• Schedule and confirm patient appointments using the EPIC electronic medical records (EMR) system.
• Verify patient information and update records as necessary while ensuring accuracy and confidentiality.
• Handle patient inquiries and provide information about services offered.
• Collect and process patient payments, co-pays, and insurance information.
• Assist with administrative tasks such as filing, scanning, and faxing documents.
• Coordinate with medical staff to ensure smooth patient flow and timely appointments.
• Handle sensitive information with confidentiality and professionalism.
• Verify insurance information, obtain prior authorizations, and process claims.

Benefits

• Competitive salary
• Health, dental, vision, life, AD&D, LTD, Aflac insurance
• Nationwide Pet Insurance
• FSA & HSA
• Paid time off and holidays
• Retirement plan options
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED