000220 - Medical Assistants - Front Office Medical Assistant

Panoramic Health•Boca Raton, FL

1d•Onsite

About The Position

The Front Office Medical Assistant role encompasses both administrative and clinical aspects of medical assisting. This position is responsible for providing patient support and communication, facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Key duties include welcoming and preparing patients for their appointments, informing them of relevant and required information for their visit, and providing clear communication regarding scheduled services.

Requirements

High School Diploma/Equivalency
Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations)
Current BLS certification for healthcare providers required within 90 days of employment
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite
Skill in use of computer, calculator, copy machine
Basic knowledge of correct English usage, spelling, and punctuation
Basic knowledge of modern office practices, materials, and procedures
Basic knowledge of medical examination, diagnostic and treatment room procedures
Basic knowledge of insurance requirements and procedures
Knowledge of medical terminology
Proficient with general math skills
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies

Nice To Haves

Current BLS certification for healthcare providers preferred
1 year of experience preferred

Responsibilities

Greets all patients and visitors in a professional and welcoming manner
Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR
Performs demographic and insurance validation, and informs patient of privacy policies and procedures
Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise
Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis
Keeps the reception and patient waiting areas clean and organized
Schedules patient appointments/follow-up appointments in accordance with established policies and procedures
Prepares and administers medications as directed by the Physician
Performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes
Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed
Greets patients and answers phones
Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment
Perform other duties and responsibilities as required, assigned, or requested