Front Office Manager

Island Hospitality Management III LLC-posted 3 months ago

Full-time

Austin, TX

5,001-10,000 employees

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As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability.

Ensure that departments achieve or exceed guest's service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Ability to operate hotel PMS Systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations

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