Front Office Manager
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About The Position
Hospitality America is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager at our Hampton Inn & Suites hotel. In this role, you'll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. As the Front Office Manager, you will lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and ensure that all guests' needs are met with friendly and efficient service. You will act as a problem solver for our guests, providing win/win solutions and empowering the front desk staff to do the same. Your role will also involve implementing and maintaining processes and procedures that meet or exceed hotel guest satisfaction measures. You will ensure that all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Additionally, you will recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Providing regular development opportunities for front desk staff to improve our leadership pipeline will also be a key responsibility. You will oversee the financial control procedures for cash, vouchers, inventories, and receivables, and produce accurate financial reports in a timely manner. Ensuring personnel files are accurate and comply with both local and federal laws and regulations is also part of your duties.
