Front Office Manager

PCH Hotels and ResortsBirmingham, AL
68d

About The Position

The position is responsible for overseeing the daily operations of the Front Desk and related Front Office areas, which include Bell Staff, Switchboard, and Concierge/Guest Services. The individual in this role will direct and collaborate with associates to ensure smooth guest arrival and departure procedures. A key focus will be on maintaining high levels of guest and associate satisfaction while also achieving the operating budget.

Responsibilities

  • Oversee daily operations of the Front Desk and related areas.
  • Supervise Bell Staff, Switchboard, and Concierge/Guest Services.
  • Direct associates in carrying out guest arrival and departure procedures.
  • Strive to ensure guest and associate satisfaction.
  • Achieve the operating budget.
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