The position is responsible for overseeing the daily operations of the Front Desk and related Front Office areas, which include Bell Staff, Switchboard, and Concierge/Guest Services. The individual in this role will direct and collaborate with associates to ensure smooth guest arrival and departure procedures. A key focus will be on maintaining high levels of guest and associate satisfaction while also achieving the operating budget.
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Industry
Accommodation
Number of Employees
1,001-5,000 employees