Front Office Manager

Marriott International • Pflugerville, TX

444d • $58,000 - $62,000

About The Position

The Front Office Manager at Courtyard Marriott Austin Pflugerville is responsible for overseeing the Front Office function, ensuring compliance with company and brand standards while leading a team to deliver exceptional guest experiences. This role involves monitoring property performance, maintaining service quality, and managing staff effectively in a fast-paced hotel environment.

Requirements

• High school diploma or GED required.
• Four (4) years of supervisory experience in a limited service hotel.
• Two years of hotel experience required.
• One year of front desk experience required.

Nice To Haves

• Experience in a leadership role within the hospitality industry.
• Strong communication skills, both verbal and written.

Responsibilities

• Monitor the performance of the property through verification and analysis of customer satisfaction systems and financial reconciliations.
• Report and initiate corrective action based on performance evaluations.
• Maintain product and service quality standards by conducting ongoing evaluations and investigations.
• Implement and maintain effective two-way communication systems that reach all employees.
• Manage operations in compliance with established company policies and procedures.
• Supervise Guest Service Representatives and ensure standards of guest service quality are met.
• Read and interpret business records and statistical reports to inform decision-making.
• Use mathematical skills to interpret financial information and prepare budgets.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED