Front Office Manager
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About The Position
The Front Office Manager at the Hampton Inn Norfolk/Chesapeake is responsible for overseeing the front office operations to ensure a seamless guest experience. This role involves supporting, training, and supervising front office staff, ensuring that all customer-related tasks are handled accurately and promptly. The Front Office Manager will play a crucial role in enhancing the guests' experience by addressing customer complaints and special requests effectively. In addition to managing the front office team, the Front Office Manager will be responsible for scheduling staff shifts and handling various HR-related tasks. Maintaining an orderly appearance throughout the reception area is essential, as is monitoring stock levels and ordering office supplies, including stationery and information leaflets. The role also requires preparing monthly management reports that detail customer feedback, bookings, and cancellations, as well as managing the departmental budget. The Front Office Manager will also be tasked with updating files and records and enforcing all cash-handling, checking, and credit procedures to ensure compliance and accuracy in financial transactions. This position is vital for maintaining the operational efficiency of the front office and ensuring that guests receive the highest level of service during their stay.
