Front Office Manager
About The Position
What You Will Do: Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. Collaborate across departments to deliver seamless service and operational excellence. Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. Maintain brand and cleanliness standards, stepping in to support operations when needed. Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: 2+ years of front desk experience – Because you’ve seen it all and know how to keep things running smoothly. 2+ years of supervisory experience – Leadership isn’t new to you; you know how to coach, support, and elevate a team. High school diploma or equivalent – A solid foundation to build on; a degree is a plus but not required. Tech-savvy with Microsoft Office – You can navigate Word, Excel, and Teams like a pro. Flexible schedule availability – Hospitality never sleeps, and neither do you (well, not during your shift). Physically able to lift and move as needed – You’re hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: Accountable Achiever – You own your results and celebrate your wins. Agile Thinker – You adapt quickly and solve problems creatively. Talent Curator – You grow people, not just teams. Transparent Leader – You lead with honesty and clarity. Leading with SPIRIT – Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do.
Requirements
- 2+ years of front desk experience
- 2+ years of supervisory experience
- High school diploma or equivalent
- Tech-savvy with Microsoft Office
- Flexible schedule availability
- Physically able to lift and move as needed
Responsibilities
- Lead and inspire a team of front office associates
- Champion exceptional guest experiences
- Collaborate across departments to deliver seamless service and operational excellence
- Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities
- Maintain brand and cleanliness standards
- Serve as Manager on Duty
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
