Front Office Manager, Hotel Breakers

Six Flags Entertainment Corporation•Sandusky, OH

About The Position

The Front Office Manager of Hotel Breakers will lead the operations of Hotel Front Desk, Hotel Services (Bellman/Shuttle Drivers) and Hotel Activities. As a department head you will be responsible for developing a team and ensuring that exceptional customer service is being provided to both internal and external customers. You will also be responsible for developing a leadership team, enforcing policies and procedures, and developing a dynamic activities program for the Hotel and Cedar Point Beach. This is a full-time, year-round position reporting to the Hotel Operations Manager at Hotel Breakers.

Requirements

High School Diploma
Must have knowledge of basic computer programs including: Word, Outlook, Excel, and Powerpoint
Minimum of 2 years management/supervisor experience
Valid driver's license
Must be able to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Responsibilities

Assists in developing and provides training on all standard operating procedures for the front office utilizing communication skills to lead and influence team execution.
Assists in developing standard operating procedures for all hotel departments and ensuring the adherence to those SOPs.
Provides leadership and training to the supervision team utilizing strong interpersonal and communications skills.
Ensures proper staffing of all areas responsible for based on forecasted occupancy and budget.
Responsible for all department purchasing and labor controls.
Utilizes strong communication and interpersonal skills to their associates any regarding changes to hotel or park policy that may impact the operation.
Ensures that all security SOPs are enforced for guest information, key control, and monetary controls.
Ensures that all departmental logs and reports are completed and sent daily to the appropriate people. Maintains accurate attendance and performance records as well as provide appropriate coaching and counseling to associates when needed.
Ensures open lines of communication is kept with the housekeeping department regarding room inventories, out of order rooms, VIP arrivals, Room moves, early check ins, and late check outs.
Leads team by example encouraging an atmosphere surrounded by respect, trust, and cooperation amount team members.