Front Office Manager - Hotel Paso Del Norte - El Paso, TX

Hotel Equities•El Paso, TX

6h•$65,000 - $70,000

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the Hotel Paso Del Norte in El Paso, Texas. TO MAINTAIN A HIGH QUALITY OF SERVICES OFFERED TO GUESTS THROUGH MANAGEMENT OF GUEST SERVICES, INCLUDING FRONT DESK, PUBLIC SPACE, BREAKFAST AND HOUSEKEEPING TEAM MEMBERS AS TO MAINTAIN ESTABLISHED OPERATIONAL STANDARDS OF THE HOTEL.

Requirements

MUST HAVE ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER, COLLECT ACCURATE INFORMATION, AND RESOLVE CONFLICTS.
BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER, MAKE CHANGE, COUNT TOTAL BANK, PREPARE CASH DROPS, AND TOTAL ALL OTHER CHARGES.
ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
ABILITY TO ACCESS AND ACCURATELY INPUT INFORMAITON USING A MODERATELY COMPLEX COMPUTER SYSTEM.
HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
GUEST RELATIONS/SERVICE EXPERIENCE REQUIRED.
VALID DRIVER’S LICENSE REQUIRED.

Nice To Haves

HOSPITALITY EXPERIENCE PREFERRED.
KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS.

Responsibilities

ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING/UPDATING/CANCELLING RESERVATIONS, RETURNING PHONE CALLS/EMAIL, AND ENTERING/UPDATING GROUP ROOMING LISTS AND BLOCKS.
INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE.
FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS.
ASSISTS FRONT DESK AGENTS, ROOM ATTENDANTS, BREAKFAST ATTENDANTS, LAUNDRY AND HOUSEPERSONS WITH THE EXECUTION AND PROPER TRAINING OF THEIR DUTIES AS NEEDED.
DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
PERFORMS MANAGER ON DUTY RESPONSIBILITIES AS NEEDED.
ASSIST OTHER DEPARTMENTS AS DIRECTED