Front Office Manager

Hampton Inn & Suites Cincinnati/Kenwood•Cincinnati, OH

117d•$17 - $19

About The Position

We’re looking for an enthusiastic hotel front desk leader with two years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Great job with advancement opportunities. Applicants should be strong leaders who love working with people and want to develop. Full-time with benefits and a flexible schedule available. If this sounds like you, apply today. Come join our Team!

Requirements

Applicants should be strong leaders who love working with people
Must possess a high school diploma or equivalent certification (GED)
2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Possess excellent management skills, communication skills, and multitasking skills
Applicants must have flexible availability (Nights and weekend availability)

Nice To Haves

PEP experience is a plus (Hilton Computer Systems)

Responsibilities

Lead operations at the front desk
Act as the first point of contact for guests
Cultivate staff members who will go above and beyond our high customer satisfaction standards
Hold responsibility for the front desk budget and order any necessary office supplies with oversight of upper leadership
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Generate occupancy reports and compile financial information for the general manager
Order items for the Market
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies