Front Office Manager
About The Position
Jamaica Bay Inn, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays. Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Proficient at all Guest Service systems and processes. Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Maid’s List and ensure room availability status is accurate. Check timecards to posted schedule. Submit daily report to General Manager (written or verbal). Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management.
Requirements
- Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility.
- Strong English skills, both oral and written.
- Hotel front desk operations and procedures.
- Personnel supervision and training.
- Salesmanship and public relations.
- Ability to make timely, effective decisions.
- Ability to prioritize, organize and delegate work assignments.
- Ability to maintain good team member relations.
- Ability to develop and maintain effective guest relations.
- Ability to manage multi-departmental operations.
- Ability to direct performance of team members and follow-up with corrective action where needed.
- Ability to work long hours, 5 to 6 days a week.
- Basic accounting procedures.
- Cash registers, computers and calculators required.
- Current valid driver’s license, proof of auto liability insurance.
- Some driving, frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying.
- Reaching above, at and below shoulder level.
- Lifting and carrying unassisted up to 20 lbs.
Responsibilities
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status.
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check timecards to posted schedule.
- Submit daily report to General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Benefits
- Medical, Dental and Vision Insurance
- 401k
- Vacation and Sick Leave
- Team Member Travel Program
- quarterly team building
- giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
