Front Office Manager - Limelight Ketchum

Aspen Skiing Company•Ketchum, ID

34d•$70,000 - $80,000

About The Position

The Front Office Manager provides leadership, management and oversees all operations of Front Office departments; Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Rooms Division Manager.

Requirements

College degree preferred
3 years Front Office/Front Desk experience required
2 years Front Desk leadership experience preferred
Valid driver’s license required
Proficient knowledge of industry trends and best practices
Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry
Proficient knowledge in computer programs such as Microsoft Office
Strong problem-solving mindset and a passion for delivering excellent guest experiences
Skilled in influencing and acting as a role model to others
Strong desire to learn all operational and strategic facets of the business
Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
Ability to manage and lead diverse teams, fostering a positive and productive work environment
Ability to assist in emergency and security procedures as directed by management
Ability to maintain a positive, professional, team-player attitude
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to work weekends, evenings and holidays according to business and scheduling needs

Nice To Haves

Ability to communicate in English and Spanish preferred

Responsibilities

Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination
Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams
Performs as Manager on Duty as required
Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest
Prepare monthly accounting reports and forecasts as requested
Ensure regular vehicle maintenance is up to date
Responsible for controlling labor costs, scheduling, and payroll
Meet regularly with the Director of Operations to review performance
Ensures guests receive exceptional service and assist with guest complaints
Take a visible leadership role towards hotel guests
Demonstrate working knowledge of safety and fire procedures
Other duties as assigned