Front Office Manager

Marriott Hotels Resorts•Aliso Viejo, CA

2d•$70,000 - $80,000

About The Position

The Front Office Manager oversees all day-to-day operations within the Rooms Division, including the Front Desk, DTS, R-Pantry, and hotel runner functions. This role ensures exceptional guest service, operational efficiency, and financial performance while fostering a positive and motivated team culture. Acting as a key leader in the absence of the Hotel Manager, the Front Office Manager drives guest satisfaction, brand compliance, and departmental profitability to support overall property success.

Requirements

3–5 years of hotel front office or rooms operations experience; minimum 2 years in a leadership role.
Strong knowledge of room operations, yield management, and financial reporting.
Excellent communication, problem-solving, and organizational skills.
Ability to work flexible shifts including days, nights, weekends, and holidays.
Proficiency with hotel management systems (Marriott systems preferred).

Nice To Haves

Marriott Brand experience strongly preferred; will consider another premium level brand
Bachelor’s degree in Hospitality or a related field preferred.

Responsibilities

Lead daily Front Office operations to ensure seamless guest arrivals, departures, and overall service excellence.
Hire, train, and develop team members, fostering a culture of accountability, empowerment, and continuous improvement.
Monitor department performance, financial goals, and labor costs to ensure profitability and efficiency.
Manage guest satisfaction initiatives, respond to feedback, and uphold brand standards and service protocols.
Oversee scheduling, payroll, and inventory management while ensuring compliance with safety and HR policies.
Participate in the Manager-on-Duty rotation, providing leadership coverage across all shifts as needed.