Front Office Manager - Embassy Suites by Hilton Santa Clara Silicon Valley

Hilton•Santa Clara, CA

2d•$78,000 - $80,000•Onsite

About The Position

Embassy Suites Santa Clara is seeking a passionate and experienced Front Office Manager to lead our dynamic team and drive exceptional guest experiences. If you're a visionary leader with a proven track record in hospitality, this could be your perfect fit! Located less than two miles from Levi’s Stadium and just off the Bayshore Freeway, our property offers convenient access to the Santa Clara Convention Center and California’s Great America—both only 10 minutes away. Palo Alto and downtown San Jose are a short 15‑minute drive. Our hotel features 258 suites, more than 4,000 square feet of event space, and five versatile meeting rooms. This position reports to the Director of Hotel Operations and will direct and administer all of the Front Office operations.

Requirements

High‑energy leadership with experience managing and mentoring a team
A minimum of 2 years of hospitality management experience
A minimum of 2 years of front desk experience
Schedule flexibility
Strong ability to coach and develop team members while enhancing the guest experience

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, and knowledge of the local area and events.
Complete audit procedures, as needed.
Recruit, interview, and train team members.
Implement and execute an initiative to increase Hilton Honors program membership.
Implement and drive our Stay Score Guest experience program to ensure guest satisfaction is being met and to comply with company standards.
Assist with quarterly QA audits to ensure satisfactory results

Benefits

Medical Insurance Coverage – for you and your family
Vision, Dental, Life and Disability Insurance
Mental Health Resources
Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
Vacation – Paid Time Off, 40 hours awarded after first year of employment
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
401(k) plan
Access to your pay when you need it through DailyPay
Complimentary Duty Meals served in our Team Member Restaurant
Employee Assistant Program
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs