Front Office Manager

Peachtree Group Hospitality Management•Evansville, IN

About The Position

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized.

Responsibilities

Uphold and role model the company’s values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality
Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department
Execute the delivery of property events to in-house guests and future guests
Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department’s key priorities
Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye
Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol
Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation