Portofino Front Office Manager

Premier Island Management Group-posted 1 day ago

$70,000 - $75,000/Yr

Full-time • Manager

Pensacola Beach, FL

501-1,000 employees

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The Front Desk Manager oversees all front desk operations to ensure exceptional guest service and smooth day-to-day functioning of the resort’s reception area. This role manages front desk staff, coordinates with other departments, and maintains a high standard of hospitality and professionalism to enhance guest satisfaction.

Adhere to and ensure Premier’s Culture is implemented at all times. Abide by the company’s Mission, Vision, Values, Non-Negotiables, and Management Accountabilities per Premier Employee Handbook.
Supervise, train, and support front desk team members, including manager, supervisor, receptionists, and night audit staff.
Manage daily front office operations, ensuring seamless check-in, check-out, and guest service experiences.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Coordinate with departments such as housekeeping, maintenance, owner relations, and food & beverage teams to meet guest needs and maintain operational efficiency.
Monitor and manage room inventory, rates, and reservations in collaboration with the reservations and revenue management teams.
Prepare and analyze front desk reports, including occupancy, revenue, and guest satisfaction metrics.
Maintain accurate financial records and ensure compliance with cash-handling and billing procedures.
Implement and enforce resort policies, safety standards, and Premier guidelines.
Support recruitment, scheduling, and performance management of front desk staff.
Identify opportunities to enhance guest experiences and operational efficiency.

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
3 years of front office or guest service experience in a resort or upscale hotel environment.
Proven leadership and team management skills.
Excellent communication, problem-solving, and organizational abilities.
Ability to work flexible schedules, including nights, weekends, and holidays.
Proficiency with hotel property management systems (PMS) and Microsoft Office/Excel.
Must be able to stand or walk for extended periods
Frequent use of hands to operate computers, phones, and other office equipment.
Occasional lifting, carrying, or moving items up to 25 pounds (e.g., luggage, office supplies, guest packages).
Ability to bend, stoop, reach, and kneel as required for filing or assisting with guest needs.
Must maintain a professional appearance and posture while interacting with guests and staff.
Ability to remain alert and attentive for prolonged periods in a fast-paced environment.
Must be able to communicate clearly both verbally and in writing, including over the phone
Hearing and vision abilities required to perform duties safely and effectively (e.g., reading reports, recognizing guests, responding to alarms).

Matching 401K
Health
dental
vision
LTD
STD
Life Insurance

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