Front Office Manager

Commonwealth Hotels•Greenwood, IN

About The Position

Join Team at the Candlewood Suites Greenwood! Candlewood Suites Greenwood, Indiana, is seeking a Hotel Guest Service Manager, Front Desk Manager, or Front Office Manager About Us: Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We’re proud to have been recognized with a Tripadvisor Travelers’ Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us. Why This Role? Working as a Candlewood Suites Greenwood, Hotel Guest Service Manager Front Desk Manager or Front Desk Manager offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Manager, Front Desk Manager, or Front Desk Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You? Comprehensive Benefits: Medical, Dental and Vision Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Applicants should have the flexibility to work weekends & holidays

Nice To Haves

Hospitality or Front Desk Experience (Preferred)
A high school diploma or equivalent

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.