Front Office Manager

Concord Hospitality Enterprises

50d

About The Position

The Wyndham Grand Jupiter is hiring a Front Office Manager to lead our front office operations and ensure an exceptional guest experience. This role is at the hub of the hotel, with the most interaction with our guests. As a leader, you will inspire, coach, and empower your team to deliver outstanding service while upholding Concord and brand standards. If you enjoy engaging with others, leading a team, and take pride in creating memorable guest experiences, this role is perfect for you! As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support associates to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.

Requirements

Previous hotel front office leadership experience preferred.
Strong communication, organization, and problem-solving skills.
A hands-on, proactive leadership style with the ability to coach and motivate a team.
Financial acumen and experience with hotel systems strongly preferred.
Commitment to guest service, professionalism, and operational excellence.

Responsibilities

Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
Personally model responsiveness, professionalism, and a proactive guest-focused approach.
Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
Empower associates to deliver excellent service and recognize them for success.
Act as Manager on Duty and provide support across all hotel operations when needed.
Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
Oversee scheduling, payroll, recruiting, training, and development of front office staff.
Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
Support preventive maintenance and ensure the physical property is well-maintained.