Front Office Manager

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

23d

About The Position

We are seeking an experienced and service-driven Front Office Manager to lead the Front Office operations at The Seagate Hotel. This role is responsible for overseeing daily front desk functions, ensuring exceptional guest experiences, and maintaining efficient operations that support overall hotel performance. The ideal candidate is a strong leader who thrives in a fast-paced luxury environment and is committed to delivering outstanding service while driving team performance and operational excellence.

Requirements

Previous leadership experience in Front Office or hotel operations, preferably in a luxury or Marriott-branded environment
Strong knowledge of Front Office operations, procedures, and service standards
Excellent leadership, coaching, and team development skills
Strong organizational, problem-solving, and multitasking abilities
Effective communication skills with the ability to interact professionally with guests and team members
Experience with budgeting, forecasting, and financial oversight
Ability to perform well under pressure in a fast-paced environment
Professional appearance and demeanor aligned with luxury hospitality standards
Proficiency in English (speaking, reading, and writing)
Ability to stand, walk, and sit for extended periods
Ability to bend, stoop, crouch, and perform physical tasks as needed
Flexibility to work varied schedules, including weekends and holidays

Responsibilities

Oversee daily Front Office operations, including guest check-in/check-out, room inventory, and service standards
Supervise Front Office and Rooms Control functions to ensure smooth and efficient operations
Train, coach, and mentor team members to deliver exceptional guest service
Conduct daily pre-shift meetings to communicate priorities, updates, and service expectations
Anticipate and respond to guest needs, ensuring prompt resolution of concerns
Ensure team members are knowledgeable about hotel services, amenities, pricing, and local events
Enforce hotel policies, procedures, and service standards consistently
Develop and refine operational procedures to enhance efficiency and guest satisfaction
Utilize hotel systems to support training, troubleshooting, and daily operations
Analyze performance and identify opportunities to improve service and operational effectiveness
Support revenue strategies by managing room inventory and maximizing occupancy
Build strong relationships with guests to enhance loyalty and repeat business
Monitor departmental budgets, inventory, and supplies to ensure cost control
Ensure compliance with all operational systems and internal controls
Perform other duties as assigned