Front Office Manager
About The Position
Summary of Responsibilities: Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following: Assist the Front Office in all aspects of the department and ensure service standards are followed Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Compensation: $82,000 - $85,000 per annum
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English
- Minimum of 1 year previous proven supervisory experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Nice To Haves
- Degree or Diploma in Hospitality Management is an asset
- Knowledge of Micros-Fidelio Property Management System an asset
- Experience with a Hotel loyalty program an asset
Responsibilities
- Assist the Front Office in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
